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Kulturarenor's activities are managed and operated by Kulturarenor AB.

The categories of personal data we collect and use include:

- Name, address, email address, telephone number, gender, date of birth, age and/or age group;

- Information about the device you have used to access our services or the websites or mobile applications of other companies within our group or the websites of our ticketing partners or to access public Wi-Fi service at the venue (such as device make and model, device identifier, operating system, browser, MAC address or IP address);

- Information about the pages or sections you visited on websites or mobile applications provided by us, other companies in our group or by our ticketing partners, including the pages or sections you visited, the website or mobile application you were referred from and when you visited or used them;

- Information about the services we provide to you (including, for example, what we have provided, when and where, and if applicable, how much you paid);

- Information about transactions you make with other companies for events and services at the venue (including what they have provided to you, when and where, and if applicable, how much you paid);

- Bank account details and payment card details;

- Location data (for example, whether you use Wi-Fi at the venue or our mobile applications at the venue);

- Your account login details, including username and password;

- Information you provide to us when you contact us by phone, email, post or when you communicate with us via social media;

- Information about your health that you provide to us (for example, when you buy tickets for wheelchair accessible seats, Covid-19 information, or when we investigate an incident that may have occurred at the venue);

- Information about electronic communications you receive from us, including whether you have opened that communication and whether you have clicked on any links in the communication;

- Responses you provide when you participate in contests, polls and surveys;

- Your identity, public profile, followers and likes from a social network; and

- Other personal data that you may disclose to us when you use our services at any time.

We receive your personal data when you provide it to us yourself or when you use or purchase one or more of our services.

We also receive personal data about you from third parties. Third parties who provide us with personal data about you include:

- Our customers or their suppliers;

- Ticket agents and others, who transfer personal data to us when you purchase a ticket and/or other services from them for an event at the venue;

- When you register for an event via your existing social media accounts. If you log in through your social media account, we may receive certain information (for example, your profile name if you register through your Facebook account) in accordance with your privacy settings on that social media. You should read the privacy statements and check your privacy settings of these social media platforms to know how they handle your information;

- We may receive information about you from other third parties where you have consented to them sharing your information with us for specific purposes (such as marketing).

We combine all personal data about you that we receive from you and from third parties.

Any personal data we receive about you will be used in accordance with applicable data protection laws (GDPR) and this Privacy Policy. We, or third party data processors acting on our behalf, will process your personal data as follows:

- Where necessary, to perform a contract with you, such as a contract to process an order from you for one or more of our services, including where applicable, payment and delivery;

- Where necessary, to comply with a legal obligation:

- When you exercise your rights under data protection law and make requests;

- To comply with legal obligations, lawful requests by public authorities or law enforcement agencies and to meet national security or law enforcement requirements or prevent illegal activities;

- Where necessary, for our legitimate interests in providing the Services and ensuring that they operate safely, securely and in a commercially appropriate manner that is tailored to your use and interests;

- With your consent, to send you marketing communications;

- Where you have consented, to provide you with customized services (for example, wheelchair accessible seating) and to help us investigate an incident at the venue.

We share your personal data with data processors who help us provide the Services. These data processors are limited in their ability to use your personal data for purposes other than providing services to us and are subject to privacy and security obligations.

We also share your personal data with trusted third parties for marketing purposes, as well as in the event of a business sale or if we need to comply with legal obligations.

We normally keep your personal data for as long as you use our services and up to two years after your last interaction with us. We will keep it for longer if we consider that we need it to respond to claims or protect our rights or those of third parties.

We create marketing profiles based on your personal data in order to provide services in a commercially appropriate manner that is tailored to your interests.

You have the right to request a copy of the personal data we hold about you, ask us to update it, delete it, restrict our processing of it, transfer it to another service provider, or object to our processing.

You can withdraw your consent to marketing communications at any time by using the unsubscribe link in emails or by adjusting your settings in the mobile application.

We use technical and organizational security measures to protect your personal data and limit access to it.

We use cookies and web beacons on our websites to analyze traffic, target ads and enable certain functionality. Third parties may also use cookies and web beacons in accordance with their own privacy policies.

We reserve the right to change this privacy and cookie policy at any time and recommend that you consult the page frequently to keep up to date.